Find the answer to hearing loss

Millions of people live with some level of hearing loss, often without realising it. Because it can change gradually, the early signs are easy to miss. A free hearing check is a simple, reassuring way to understand how your hearing is doing.

Do these hearing loss symptoms sound familiar?

Your brain is a wonder of nature, quietly adapting when sound levels start to change. That’s why many people don’t notice hearing loss straight away.

You might be experiencing hearing loss if:

  • You often need to ask people to repeat themselves
  • Conversations in noisy places are difficult
  • You need to turn the TV up louder
  • You experience ringing in your ears (tinnitus)
  • Hearing on the phone feels challenging

If these sound familiar, we’re here to support you - a hearing test can be the first step towards hearing life in full clarity.

What happens at
a hearing test?

All our hearing tests are very relaxed, and your audiologist will explain everything clearly so you know what’s what. Your test will last 60 minutes so nothing feels rushed.
Step 1

Getting to know you and your hearing

At the start of your test, your audiologist will ask simple questions to get to know you. This time is really important as hearing isn’t just about what you can hear, but how hearing affects your everyday life

  • We’ll talk about your general medical history
  • Any hearing concerns you have noticed
  • When and where you struggle to hear most
  • Your lifestyle, work, and social environments
Step 2

We’ll use an otoscope to look inside your ear

Next, we’ll gently look inside your ears using a small device called an otoscope. It’s quick and comfortable and helps us check it’s ok for us to keep going with the hearing test.


The otoscope checks for:

  • Earwax build-up
  • Signs of infection or irritation
  • Any physical issues that may affect hearing
Step 3

Now comes the
Pure Tone test 

Ok, next you’ll wear headphones and listen to a series of quiet tones at different pitches and volumes. Each time you hear a sound, you’ll tell us your response. This test measures the quietest sounds you can hear across a range of frequencies, helping us understand:

  • Whether you have hearing loss
  • The degree of hearing loss
  • Which pitches are affected
Step 4

Next is a speech and speech-in-noise test

Hearing’s not just about tones, it is about understanding speech. This helps us understand why talking may feel tiring or unclear, especially in busy environments such as restaurants, family gatherings, or meetings. It can help to bring a friend or family member to your appointment to have a familiar voice for this part of your hearing assessment, but it’s not crucial.

Step 5

Once done, we’ll walk through your test

Once the test is complete, your audiologist will talk through your results with you:

  • Explaining your audiogram in a clear, easy-to-understand way
  • The type and degree of any hearing loss
  • How this may be affecting your daily life

If you don’t have hearing loss – great news. But if we do find something, we’ll talk through next steps and give you advice on hearing aid options or ear wax removal. But there’s no obligation – everything is just advice to find something that feels right for you.

Take the first step

Many people hold off getting a hearing test because they feel anxious about the results. But don’t worry, you’re in the very best of hands. Please come and see us if:

  • You realise you’re having difficulty hearing all the time
  • Your family or friends comment on your hearing
  • You’re finding it hard in group conversations

Hearing rarely improves on its own, but our audiologists are here to guide you with expert advice so you can enjoy the best hearing possible.

Frequently asked questions

If you are always asking people to repeat themselves, struggling in noisy environments, turning the TV up louder than others prefer, or feeling that conversations are harder work than they used to be, it is worth booking a free hearing check. Even mild changes can be found with a professional test.

No. Hearing loss doesn’t only affect older adults. Around 1 in 5 adults experience some sort of hearing difficulty, including many people of working age. Noise exposure, genetics and other factors can all play a part.

In most cases, hearing loss develops gradually over time, which is why many people don’t notice the early signs. However, if you experience sudden changes please seek urgent medical attention and get assessed as soon as possible.

It depends on the cause. Some types, such as ear wax build-up or infections, can be treated and reversed. Other types, such as age-related or noise-related hearing loss, are typically managed with hearing aids and ongoing care.

Book a free hearing test with one of our fully qualified audiologists for a full hearing assessment to find out the type and level of any hearing loss you might have.

It’s very simple and painless. Your audiologist will ask about your symptoms, examine your ears, ask you to pop on a pair of headphones and carry out a series of sound tests to assess how well you hear different tones and speech. That’s it. You’ll get clear results and advice on the same day.

We’re here to help and advise you on your hearing health, hearing aids and helping someone you love with hearing loss. You can also find some useful resources on the Action on Hearing Loss or RNID websites. You might find it helpful to make phone calls with technology like Relay UK.
Get in touch -
we’re all ears
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